Privacy & Cookie Policy
This policy explains how HomeIT Services (“we”, “us”) collects and uses personal information when you use homeit.services or contact us, and how we use cookies.
1. Who we are
HomeIT Services is a home IT support business based in Southend-on-Sea, Essex. We are the data controller for the personal information described in this policy. You can contact us at help@homeit.services or on 01702 668090.
2. What information we collect
- Enquiry forms: your name, phone number, email address (optional), postcode, the service you are interested in, your message, and the page you sent the form from.
- Emails and phone calls: the details you give us when you contact us directly.
- Website analytics (only if you accept cookies): pages visited, device and browser type, approximate location and how you found the site, collected through Google Analytics.
3. How we use it, and why
| Purpose | Legal basis |
|---|---|
| Replying to your enquiry and giving you a quote | Steps you ask us to take before a contract, and our legitimate interest in running our business |
| Carrying out work and keeping business and tax records | Contract and legal obligation |
| Understanding how the website is used and improving it | Your consent (analytics cookies) |
| Keeping the website secure and preventing spam | Legitimate interests |
4. Who we share it with
We do not sell your personal information. We use trusted service providers to run the website and our email, and, if you accept analytics cookies, Google Analytics. Google may process analytics data outside the UK under appropriate safeguards. We may share information where we are required to by law.
5. How long we keep it
We keep enquiry details only for as long as we need them to deal with your enquiry and for our records, normally no longer than 24 months. If we carry out work for you, we keep the records we are legally required to keep.
6. Your rights
You have the right to ask for a copy of your personal information, to have it corrected or deleted, to restrict or object to how we use it, and to withdraw your consent at any time. To use any of these rights, contact us using the details above. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
7. Cookies
Cookies are small files stored on your device. We only set analytics cookies if you click Accept on our cookie notice. You can change your choice at any time using “Cookie settings” at the bottom of any page, and you can also block cookies in your browser settings.
| Name | What it does | How long | Type |
|---|---|---|---|
| homeit_consent | Remembers your cookie choice (stored on your device) | Up to 6 months | Essential |
| hc_js_gate | Security check set by our hosting provider | About 1 hour | Essential |
| _ga | Tells Google Analytics apart different visitors | Up to 2 years | Analytics, only with consent |
| _ga_NJ4KE8NL82 | Keeps track of a visit for Google Analytics | Up to 2 years | Analytics, only with consent |
8. Keeping your information safe
We use reasonable technical and organisational measures to protect your information, including spam protection on our forms and secure hosting.
9. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
10. Contact us
If you have any questions about this policy, email help@homeit.services or call 01702 668090.